QA & Handover - Clean delivery isn’t finished until it’s documented and transferable.

You should know exactly what changed and what to do next.

Handover package includes

Summary of what changed (and why)
Any credentials/access notes (handled securely)
Updated documentation (requirements, tracking plan, content structure)
Known issues / out-of-scope notes (so nothing is hidden)
Next-step recommendations (prioritised)

Confidence checklist

Before we close, you should be able to answer:

What exactly changed?
What should improve, and how will we know?
What should we do next, in order?
Who owns ongoing maintenance and access?

Support options (optional)

7-day post-launch support window (minor fixes)
Monthly optimisation retainer (limited hours, fixed scope)

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Fixed scope. Clear deliverables. No fluff.

Evidence-led decisions with documented assumptions.

Compliance-aware approach (privacy, accessibility, operational risk).

Build + BA + CX alignment, end-to-end.